How can we help?

Go to My Bookings, tap the booking, then Reschedule. Changing the date or time is free more than 24 hours before your slot. From 2 to 24 hours before, a 25% fee applies; within 2 hours of the slot, a 50% fee applies.

My Bookings, tap the booking, then Cancel. Cancellation is free more than 24 hours before the start time. From 1 to 24 hours before, a 50% fee applies; within 1 hour of the start time or for a no-show, a 100% fee applies. Fees are charged on the service subtotal.

Contact us at [email protected]. If your provider cancels or doesn't show, you're refunded in full and we may help you rebook.

Refunds are processed to your original payment method and appear within 5–10 business days, depending on your bank or card issuer. Partial refunds for quality issues are handled case by case.

Yes. After each job, you'll get a prompt to leave a tip. Tips go to your provider — RoadRun takes no cut.

We use Stripe-grade encryption and never store your full card number.

Providers are reviewed by RoadRun before they can take bookings — look for verification badges (ID, license, insurance, background check) on a pro's profile.

Enter your address on the home page and we'll show the pros who cover your area.